Type help
Support
Product help
Email help@tonicstudios.org for help with Type. Include the platform, Type version, a short description of what happened, and safe reproduction steps when available.
Do not send passwords, authentication tokens, recovery codes, private manuscripts, complete payment-card or bank details, or other credentials. Type support does not need them.
Account and privacy
Cloudflare hosts and protects Type's website and account endpoints. Delivering requests involves ordinary connection and request metadata, such as IP address, browser or user-agent information, requested URL, request time, and response or error status. Cloudflare and Tonic Studios may process this metadata to deliver the service, maintain security, prevent abuse, and diagnose availability problems. Local manuscript text is not included in this operational reporting. Type does not enable stock Cloudflare Web Analytics or advertising trackers; its separate first-party summaries are described below. Cloudflare may process browser Network Error Logging reports containing URL/referrer and network/error information. Cloudflare states that IP addresses are held transiently and personal information is purged during processing: https://developers.cloudflare.com/network-error-logging/#privacy. This describes Cloudflare's documented handling, not a promise of zero request metadata or proof of a particular redaction method. Cloudflare's Self-Serve Agreement incorporates its data-processing addendum for covered processing: https://www.cloudflare.com/terms/ and https://www.cloudflare.com/cloudflare-customer-dpa/.
Tonic ID account sessions, connected apps, security, deletion, and the unified account-data export are managed at id.tonicstudios.org/account. Type profile and portable-setting controls remain inside Type.
Privacy requests and legal correspondence may be sent to legal@tonicstudios.org.
Billing status
Purchasing is available only when Type explicitly enables checkout. For an existing Paddle web purchase, use Manage billing in Type or paddle.net. You do not need to accept a new Type policy to manage an existing obligation. For an unfamiliar charge, contact the payment provider or card issuer shown on the statement. Never send payment credentials to Type support.
Payments are non-refundable, including subscription renewals and one-time purchases, except where required by law. Type does not offer change-of-mind refunds, prorated refunds, or credits for unused time. Mandatory consumer rights and Paddle’s applicable buyer terms and refund policy, including refunds Paddle may grant, still apply.
Read Paddle’s Buyer Terms at https://www.paddle.com/legal/buyer-terms and Refund Policy at https://www.paddle.com/legal/refund-policy. Submit refund requests through https://paddle.net/. Paddle assesses requests under applicable law, its buyer policies and its operational discretion.
Read the Refund Policy for the rights preserved for earlier purchases.